Shipping

At Maison Soprano, each piece of jewelry is hand crafted by our skilled artisans to ensure the highest quality. As a result, all our pieces are produced upon order.

 

Production Time
Our bespoke jewelry typically takes 2-4 weeks to complete and ship. We believe in transparency, and throughout this process, we will keep you informed with updates on the progress of your order.

 

Shipping and Delivery
Once your order is ready, it is carefully packaged and dispatched from Germany using an insured shipping carrier (DHL). The order arrives at our warehouse in Canada to go through quality control and then shipped to your doorstep. Delivery times may vary depending on your location in Canada.

 

Order Tracking
You will receive an email once your order is processed. Once your order has been shipped, you will receive another email notification with Canada Post tracking details.

 

We are committed to ensuring that your experience with Maison Soprano is exceptional. If you have any questions or need further assistance with your order, please feel free to contact us.

 

Return Policy

Maison Soprano has a 1-week return policy. Customized or personalized jewelry can only be returned if they are found to be defective. Upon return of jewelry, Maison Soprano reserves the right to pursue legal action in the case where any parts of the returned jewelry has been altered by the customer.